This Privacy Policy explains how Tensioncore Administration Services dba Nick Dodd, nickdodd.com Photography, and TechDoctor™ collect, use, protect, and handle personal information in connection with the website nickdodd.com and related services.
This policy applies to services provided through or under the names Nick Dodd, NickDodd.com Photography, and TechDoctor™, including website account features, customer contact, photography services, computer and device repair, storage replacement, drive cloning, backup services, diagnostics, and related technical services.
1. Who We Are
Services covered by this policy are operated by Tensioncore Administration Services dba Nick Dodd, including:
- nickdodd.com
- nickdodd.com Photography
- TechDoctor™
Contact may be made through nickdodd.com.
2. Personal Information We May Collect
Depending on the service requested, we may collect limited personal information such as:
- Name
- Email address
- Phone number
- Service request details
- Device information, such as make, model, serial number, operating system, reported issue, or repair history
- Photography booking or project details
- Account information for authenticated areas of nickdodd.com
- Billing, invoice, or service record information
- Communications sent through contact forms, email, phone, or other direct contact methods
We collect only the information reasonably required to respond to inquiries, provide requested services, maintain service records, operate authenticated website features, and meet business, legal, or security obligations.
3. Device Repair, Data Privacy, and Personal Files
TechDoctor™ services may involve access to computers, phones, storage devices, hard drives, solid-state drives, operating systems, user profiles, or files. This may occur during diagnostics, repair, malware removal, data recovery, drive replacement, operating system repair, storage upgrades, backup creation, drive cloning, or similar services.
Personal files are not intentionally reviewed, browsed, copied, or disclosed except where reasonably necessary to perform the requested service.
Personal files may be viewed only when required for a valid service purpose, including but not limited to:
- Confirming data integrity
- Verifying that a backup, clone, transfer, or recovery was successful
- Locating user data that must be preserved or migrated
- Troubleshooting file system, profile, permission, malware, operating system, or storage-related issues
- Confirming that repaired or restored data is accessible
Any access to personal files is limited to what is reasonably necessary to complete the requested work.
No backups, copies, clones, or transfers of personal data are made unless required by the specific service requested or approved by the customer, such as a backup, data recovery, storage replacement, or drive cloning service.
4. Backups, Cloning, and Temporary Service Data
Some services require temporary or retained copies of customer data, such as:
- Drive cloning
- HDD or SSD replacement
- Data backup
- Data migration
- Data recovery
- Operating system repair where user files must be preserved
- Verification of recovered or transferred files
When backups or copies are created as part of a service, they are used only for the purpose of completing that service.
Unless otherwise agreed, temporary service copies are deleted when they are no longer required. If retained personal information or service data must be stored, it is stored offline in encrypted storage where reasonably practical and appropriate for the sensitivity of the data.
Customers are encouraged to remove unnecessary sensitive information before submitting a device for service when possible, and to advise TechDoctor™ of any special privacy requirements before work begins.
5. Device Retrieval and Unclaimed Devices
Customers are expected to retrieve completed, declined, or unrepaired devices promptly after being notified.
There is a 60-day retrieval window for customers to pick up devices after service completion, cancellation, refusal of estimate, or notification that the device is ready for pickup.
If a device is not retrieved within 60 days, TechDoctor™ may consider the device unclaimed, subject to any applicable laws, prior written agreement, or special circumstances. Reasonable efforts may be made to contact the customer using the contact information provided.
This retrieval window helps prevent customer devices, storage media, and related personal property from being stored indefinitely.
6. Website Cookies and Authenticated Users
The public areas of nickdodd.com do not use cookies for anonymous site viewers for general browsing purposes.
Cookies may be used for authenticated users of the site. These cookies are used for login sessions, account access, security, and related functionality required to operate authenticated areas of the website.
Standard server logs may also be created by the web server or hosting environment. These logs may include technical information such as IP address, browser type, requested page, date, time, and error information. Server logs are used for security, troubleshooting, abuse prevention, and site operation.
7. How Personal Information Is Used
Personal information may be used to:
- Respond to inquiries
- Provide requested services
- Diagnose, repair, recover, migrate, or verify customer devices or data
- Provide photography services
- Manage bookings, service requests, invoices, and customer communications
- Operate authenticated website features
- Maintain business and service records
- Improve service quality and troubleshoot issues
- Protect systems, customers, and services from abuse, fraud, unauthorized access, or technical problems
- Comply with legal, regulatory, insurance, accounting, or tax obligations
Personal information is not used for unrelated purposes without consent unless permitted or required by law.
8. Photography Services
nickdodd.com Photography may collect personal information related to photography bookings, sessions, events, galleries, image delivery, communication, billing, and project management.
Photographs may contain personal information because they may identify individuals, locations, events, or personal moments. Photography images are handled with care and are used, edited, stored, delivered, or published according to the service arrangement, customer instructions, applicable agreements, and any permissions or releases that apply.
Private client images are not sold as personal data. Public portfolio, promotional, or gallery use is handled according to the relevant agreement, permission, or context of the photography service.
9. Disclosure of Personal Information
Personal information is not sold.
Personal information is not disclosed to third parties except where reasonably necessary for one of the following purposes:
- To provide a requested service
- With customer consent
- To process billing, payment, accounting, or administrative records
- To comply with legal obligations
- To protect against fraud, abuse, unauthorized access, or security threats
- To respond to lawful requests from courts, regulators, or law enforcement
- To work with trusted service providers who assist with business operations and are expected to protect the information appropriately
Customer files, device contents, private photos, and personal data are not shared with others for marketing or resale.
10. Data Security and Safeguards
Reasonable physical, technical, and administrative safeguards are used to protect personal information against unauthorized access, loss, misuse, disclosure, copying, modification, or disposal.
Safeguards may include, where appropriate:
- Limited access to customer information
- Encrypted offline storage for retained sensitive service data
- Secure handling of customer devices and storage media
- Password-protected systems
- Separation of service data from unrelated business systems
- Deletion of temporary service copies when no longer required
- Careful handling of customer files during diagnostics, backup, cloning, and recovery work
No method of storage, transmission, repair handling, or electronic communication is completely risk-free. However, reasonable steps are taken to protect personal information according to the sensitivity of the information and the nature of the service.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and service information
- Backing up important data before repair when possible
- Advising TechDoctor™ of sensitive, confidential, business-critical, or legally restricted data before service begins
- Removing unnecessary personal, confidential, or sensitive files from devices where practical
- Providing only the passwords, credentials, or access needed to complete the requested service
- Changing passwords after service if temporary access was provided
- Retrieving completed, declined, or unrepaired devices within the stated retrieval window
TechDoctor™ will take reasonable care when handling customer data, but customers should understand that device repair, failing storage, malware removal, operating system repair, and data recovery may involve technical risks.
12. Retention of Personal Information
Personal information is retained only as long as reasonably necessary for the purpose it was collected, including service delivery, customer support, warranty reference, accounting, legal, tax, security, or business record requirements.
Device data, recovered files, backups, and clones are not retained longer than necessary unless retention is part of the requested service, required for follow-up support, or otherwise agreed with the customer.
When personal information is no longer required, it is deleted, destroyed, or securely archived only where retention remains necessary for legitimate business, service, legal, tax, accounting, warranty, dispute resolution, security, or recordkeeping purposes.
13. Access, Correction, and Deletion Requests
Individuals may request access to their personal information, correction of inaccurate information, or deletion of information where appropriate.
Some information may need to be retained for business, legal, tax, accounting, warranty, dispute resolution, fraud prevention, security, or service record purposes.
Requests can be made through nickdodd.com.
14. Consent
By contacting us, using authenticated website features, submitting a device for service, requesting photography services, or otherwise providing personal information, you consent to the collection, use, and handling of personal information as described in this policy and as reasonably required to provide the requested service.
Consent may be withdrawn, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit or prevent the ability to provide certain services.
15. Children and Minors
Services are generally intended for adults or for customers acting with appropriate authority. If a service involves a minor, a parent, guardian, or responsible adult should provide consent where appropriate.
16. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in services, legal requirements, business practices, or website functionality.
The updated version will be posted on nickdodd.com with a revised effective date.
17. Contact
Questions, requests, or concerns about this Privacy Policy or the handling of personal information may be submitted through nickdodd.com.